Refund policy
Blind Box Return & Refund PolicyÂ
Last Updated (24-12-2025)
This policy is formulated in compliance with international e-commerce practices and regional consumer protection regulations to clarify the return and refund terms for blind box products. By placing an order, you acknowledge and agree to all provisions herein.
Core Principles
• Blind boxes are sold based on the core feature of "randomness". Returns or refunds are not accepted for opened single blind boxes due to subjective reasons, including but not limited to "not receiving the desired style/secret chase", "duplicate items", or "change of mind" .
• Returns or refunds will be processed if the product has quality defects, is incorrectly shipped, missing components, or significantly differs from the description. We will bear corresponding after-sales responsibilities in accordance with regulations .
•The after-sales rules of Limited Edition Products shall be subject to the specific notice of event publicity. Cross-border goods do not support no reason return and exchange.
Eligibility & Requirements for Returns/Refunds
1. Definition of Quality Issues
• Eligible for after-sales service: Product damage (shattering, deformation, breakage), missing essential components, severe functional failures, significant coloring inconsistencies, or large scratches (≥2mm) that affect normal use .
• Not eligible for after-sales service: Minor craftsmanship imperfections (e.g., tiny scratches, slight paint overflow, small bubbles, or minimal fabric wrinkles) resulting from production processes, which are considered normal and do not impact product functionality .
2.Application Timeframe
• Submit a return request within 14 calendar days of receiving the product . Requests submitted after the deadline will not be processed.
3. Required Documentation
• Order number, product packaging, and shipping label (waybill) .
• Complete unboxing video (one continuous shot without editing) clearly showing the intact package seal, the entire unboxing process, and the product defect or issue .
• High-resolution photos of the problematic areas or missing components .
4. Processing Methods
• After verification, you may choose a replacement with a random style from the same series, reissue of missing parts.
• Round-trip shipping costs will be borne by us for returns due to quality defects, incorrect shipping, or our errors .
Non-Returnable/Non-Refundable Scenarios
• Opened single blind boxes returned due to subjective reasons (e.g., dislike of the style, duplication, failure to obtain the secret chase) .
• Lack of complete unboxing video, insufficient supporting documents, or evidence that cannot verify the product issue .
• Products returned after the specified timeframe, or damaged due to improper use, storage, or unauthorized disassembly/modification .
• Minor craftsmanship imperfections that do not affect product use .
• Packages returned due to incorrect or incomplete shipping information provided by the buyer (re-shipping fees will be borne by the buyer if redelivery is requested) .
Order Cancellation
• Cancellation requests are only accepted before shipment confirmation (i.e., before receiving the shipping confirmation email with a tracking number) . Approved cancellations will be fully refunded within 3 business days .
• Once the order is shipped, cancellation is not guaranteed.Â
 Processing Timeline
1. Submit Request: Contact customer service with the required documentation via email .
2. Review & Verification: Our team will review your application and documents within 2-3 business days .
3. Execution: Approved replacements, reissues, or refunds will be processed within 7 business days. Refunds will be credited to the original payment method .
 Important Notes
• International orders may be subject to customs duties, taxes, or handling fees, which are the sole responsibility of the buyer and not included in product or shipping costs .
• We are not liable for delivery delays caused by customs clearance, natural disasters, or other force majeure events .
• For pre-ordered blind boxes, return terms apply only to unopened products or those with quality defects upon receipt .
•If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
•If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
5. Processing Methods
Contact Us
• Customer Service Email: ftfirecs@gmail.com
• Response Time: 24-48 business hours
• Working Hours: 9:30 AM - 6:00 PM (Mon-Fri, [Beijing Time Zone])