Shipping policy

Shipping Policy

Last Updated: [24-12-2025]

Thank you for choosing Ft.Fire! This Shipping Policy outlines the terms and conditions for delivering your favorite toys, so you can shop with confidence.

1. Order Processing Time

• All orders are processed within 2–5 business days (excluding weekends and major holidays: New Year’s Day, Christmas, Thanksgiving, etc.).

• Orders placed after 3:00 PM [Time Zone, e.g., PST] will be processed on the next business day.

• Pre-order items will ship in accordance with the estimated release date listed on the product page. We will send you an email notification once your pre-order is ready to dispatch.

2. Shipping Destinations & Methods

• We ship to most countries/regions worldwide. For restricted areas, please contact our customer service before placing an order.

• International orders are delivered via YunExpress/Yanwen, with an estimated delivery time of 15–30 business days (varies by destination country/region).

• Note: Delivery times are estimates only and may be delayed due to customs clearance, local postal service efficiency, or unforeseen events (e.g., natural disasters, logistics disruptions).

3. Shipping Fees

• Shipping fees are calculated based on the weight, dimensions, and destination of your order. The exact fee will be displayed at checkout.

• Important: International orders may be subject to customs duties, taxes, and handling fees imposed by the destination country/region. These fees are the sole responsibility of the buyer and are not included in the product price or shipping fee. Please check your local customs regulations for more details.

4. Order Tracking

• Once your order is shipped, we will send a shipping confirmation email containing a tracking number and tracking link. You can track your package status directly on the 17 track or carrier’s official website.

• If you do not receive the shipping confirmation email within 4 business days after placing your order, please check your spam folder or contact our customer service at ftfire5@gmail.com.

5. Special & Exceptional Cases

• Order Splitting: If part of your order is out of stock, we may split your order into multiple shipments to ensure you receive the available items as soon as possible. No additional shipping fees will be charged for split shipments.

• Delivery Delays: We are not responsible for delays caused by force majeure (e.g., holidays, natural disasters, customs clearance) or incorrect shipping information provided by the buyer.

• Failed Delivery Attempts: If the carrier is unable to deliver your package due to an incorrect address, recipient unavailability, or refusal to accept, the package will be returned to our warehouse. You will be responsible for the return shipping fee and the cost of re-shipping if you request a redelivery.

6. Lost or Damaged Packages

• If your package is marked as "delivered" but you have not received it, please contact the local carrier first to inquire about the package status. If the package is confirmed lost, please contact our customer service within 7 days of the delivery date, and we will assist you with a replacement or refund after verification.

• For damaged items, please take photos of the damaged package and products, and contact our customer service within 48 hours of receiving the package. We will provide a replacement or full refund after confirming the damage.

7. Order Cancellation & Modification

• If you need to cancel or modify your order (e.g., change shipping address, adjust items), please contact our customer service within 24 hours of placing the order. Once the order is processed and shipped, we cannot cancel or modify it.

Contact Us

If you have any questions about our shipping policy, please feel free to reach out to our customer service team:

• Email: ftfire5@gmail.com

• WhatsApp：+85284802966

• Working Hours: 9:30 AM–6:00 PM (Mon–Fri, Beijing time zone)